DELIVERY
YOUR DELIVERY QUESTIONS ANSWERED
How long does it take for my order to be delivered? +
Orders placed before 1:00 PM on a business day will be dispatched the same day. Orders placed after 1:00 PM will be dispatched the next business day. Delivery will be within 10 working days of the order date.
Can I track the delivery of my order? +
Yes, you will receive tracking details via email once your order has been shipped.
What should I do if my order hasn’t arrived? +
If your order hasn't arrived within the expected time frame, please contact us via the TIG HELP HUB using the form below with your order details, and we will assist you.
Do you offer express shipping options? +
Currently, express shipping options are not available.
Can I change my shipping address after placing an order? +
If you need to update your shipping address, please contact us as soon as possible. Once an order has been processed, changes to the address may not be possible.
Will I be notified when my order is shipped? +
Yes, once your order is shipped, you will receive an email with tracking details.
Are there any shipping fees? +
There is no delivery charge.
Can I combine multiple orders for a single delivery? +
Unfortunately, we cannot combine multiple orders into one shipment once they have been processed.
What happens if my delivery is damaged during transit? +
If your delivery is damaged, please contact us immediately via the TIG HELP HUB with photos or details of the issue.
Can I schedule a specific delivery date? +
We currently do not offer scheduled delivery dates. Deliveries will occur within the standard shipping times.