Log in to the online uniform store using your registered email address. Once logged in:

• Browse the categories to view individual items.
• Add your chosen items to the cart.
• Proceed to checkout, confirm your shipping details, and place your order.
• Once your order is complete, you'll receive a confirmation email.

Each product in the Catalogue includes a size chart to guide your selection. If you're unsure, contact TIG HELP HUB via the form below for support. For assistance with finding the right measurements, visit the How to Measure page for guidance on measuring your body and garments accurately.

All Franchisees have pre-loaded accounts and can place orders. No additional payment setup is required.

• Delivery will be within 10 working days of the order date

• Exchanges: You can request an exchange within 14 days of delivery for items that are unworn, unwashed, and in their original packaging.
• Faulty or Incorrect Products: Contact TIG HELP HUB via the form below with evidence of the issue for a replacement, repair, or refund.
• Refunds: Refunds are only available for faulty or incorrect items.

Garments that are soiled are not exchangeable and will be returned to the sender. Garments not returned in their original packaging will incur a $3.50 (ex GST) re-packaging fee.

Yes. After your order is dispatched, you’ll receive a tracking email titled YOUR ORDER IS ON ITS WAY! This will include your tracking details.

Contact the TIG HELP HUB via the form below for restock updates or alternative product options.

• Log into the online store and submit an exchange request under Orders, or contact the TIG HELP HUB via the form below.
• Ensure items are returned in their original packaging. A $3.00 (plus GST) fee per item applies if packaging is missing.

Reach out to the TIG HELP HUB via the form below.