ORDER ISSUES
YOUR ORDER QUESTIONS ANSWERED
What should I do if I receive the wrong item? +
Please contact us via the TIG HELP HUB using the form below with photos or evidence of the issue, and we will assist you with a solution.
How do I report a missing item in my order? +
Report any missing items through the TIG HELP HUB via the form below as soon as possible, including your order number for assistance.
Can I cancel or modify my order after it’s placed? +
Once an order is processed, it cannot be modified or canceled. Please review your order before finalising.
What happens if my order was duplicated by mistake? +
If your order was duplicated, please contact us immediately via TIG HELP HUB via the form below, and we will assist with resolving the issue.
Can I add items to an order I’ve already placed? +
Once an order is placed, additional items cannot be added. You may need to place a new order for any additional items.
How do I resolve a pricing discrepancy in my order? +
If there is a pricing issue, please contact customer service via TIG HELP HUB via the form below for assistance in resolving the discrepancy.
Why was my order delayed? +
Orders can be delayed due to high demand or shipping issues. We’ll notify you if there are any delays.
What should I do if my confirmation email didn’t arrive? +
If you did not receive an order confirmation, check your spam folder or contact TIG HELP HUB via the form below for assistance.
What if my order status hasn’t updated? +
If your order status hasn't been updated, contact customer service for more information regarding its status.
Who can I contact for order-related issues? +
For any order-related concerns, contact us through the TIG HELP HUB via the form below for the quickest resolution.