RETURNS & EXCHANGE
YOUR RETURN AND EXCHANGE QUESTIONS ANSWERED
Can I return or exchange uniforms if it doesn’t fit? +
Yes, you can request an exchange for items that don’t fit. You can do so within 14 days of delivery through your online store or by contacting TIG HELP HUB via the form below.
Garments that are soiled are not exchangeable and will be returned to the sender. Garments not returned in their original packaging will incur a $3.50 (ex GST) re-packaging fee.
What is the timeframe for requesting a return or exchange? +
You can request a return or exchange within 14 days of receiving your order.
How do I initiate a return or exchange? +
Initiate a return or exchange by submitting a request in the Orders section of your online store or by contacting TIG HELP HUB via the form below.
Return Process
- Lodge Return
Login to your account → My Account → Orders → Click Return - Select Return Details
Choose Quantity, Reason, and Action (Exchange or Store Credit) - Submit Return
Follow the on-screen prompts → Click Submit - Print Return PDF
Download and print the Return PDF → Include it with the unworn item
An email confirmation with the return details will also be sent to the customer.
Send your returned items to the address below:
TOTAL IMAGE GROUP
Attn: ARCARE RETURNS
PO BOX 199 WESTGATE NSW 2048
What condition must items be in for a return or exchange? +
Item(s) must be returned to Total Image Group within 14 days of invoice date, unworn and unwashed.
Garments that are soiled are not exchangeable and will be returned to the sender. Garments not returned in their original packaging will incur a $3.50 (ex GST) re-packaging fee.
Is there a fee for exchanging items? +
No fees apply.
How long does it take to process a return or exchange? +
The processing time for returns or exchanges can vary, but you should expect an update once your return is processed.
Who covers the cost of return shipping? +
All returns are free.
What should I do if my exchange size is unavailable? +
If your requested exchange size is unavailable, our customer service team will assist you with alternative options.
What happens if I return an item without its original packaging? +
A $3.50 ex GST repackaging fee will apply if garments are not returned in their original packaging.
What if my garment is faulty? +
If Total Image deems the garment faulty, a replacement/repair or refund will be organised for the staff member. Any refund will be given in the same form that the customer used to purchase the item. If a garment is not deemed faulty then the goods cannot be sent back unless a $15.00 ex GST re-delivery fee has been paid.
For return of faulty garment please first contact our Customer Service department who will undertake initial review and arrange return/replacement if deemed faulty.Reach out to the TIG HELP HUB via the form below.