RETURNS & EXCHANGE
YOUR RETURN AND EXCHANGE QUESTIONS ANSWERED
Can I return or exchange uniforms if it doesn’t fit? +
Yes, you can request an exchange for items that don’t fit. You can do so within 14 days of delivery through your online store or by contacting TIG HELP HUB via the form below.
Garments that are soiled are not exchangeable and will be returned to the sender. Garments not returned in their original packaging will incur a $3.50 (ex GST) re-packaging fee.
What is the timeframe for requesting a return or exchange? +
You can request a return or exchange within 14 days of receiving your order.
How do I initiate a return or exchange? +
We will be offering free bulk returns until April 30th 2025. Please lodge your return online and then hand paperwork and garments to your Residence Manager who will coordinate the return.
What condition must items be in for a return or exchange? +
Item(s) must be returned to Total Image Group within 14 days of invoice date, unworn and unwashed.
Garments that are soiled are not exchangeable and will be returned to the sender. Garments not returned in their original packaging will incur a $3.50 (ex GST) re-packaging fee.
Is there a fee for exchanging items? +
Until April 30th 2025 we are offering Bulk Returns. Please lodge your return online and then hand paperwork and garments to your Residence Manager who will coordinate the return.
Garments not returned in their original packaging will be incur a $3.50 ex GST re-packaging fee to the sender
How long does it take to process a return or exchange? +
The processing time for returns or exchanges can vary, but you should expect an update once your return is processed.
Who covers the cost of return shipping? +
All returns are free.
What should I do if my exchange size is unavailable? +
If your requested exchange size is unavailable, our customer service team will assist you with alternative options.
What happens if I return an item without its original packaging? +
A $3.50 ex GST repackaging fee will apply if garments are not returned in their original packaging.